IT सपोर्ट / हेल्पडेस्क / L1-L2 CV / Resume Format और Maker

⚡ CV के लिए ज़रूरी skills

• Windows OS troubleshooting
• Hardware & printer support
• Microsoft 365 administration basics
• Active Directory user management
• ServiceNow / JIRA Service Management
• Remote desktop support
• LAN / Wi-Fi troubleshooting
• OS installation & imaging
• Antivirus & patch management
• ITIL incident management

🤝 सॉफ्ट स्किल्स

• Customer orientation
• Patience
• Clear verbal communication
• Prioritisation
• Calm problem solving

🎯 Sample career objective (फ्रेशर)

IT support fresher with hands-on hardware, Windows and networking troubleshooting skills, seeking an L1 service desk role. Committed to resolving user issues quickly, following SLAs and escalating with clear notes.

इसे अपने शब्दों में बदलें — builder एक click में इसे भर देता है।

💼 Experience / internship के sample points

• Resolved desktop, printer and email issues for staff and logged each ticket with resolution notes
• Installed and imaged operating systems and standard software on new laptops
• Reset passwords and unlocked accounts in Active Directory following the access policy

🔧 CV के लिए project ideas

• Helpdesk Knowledge Base — step-by-step fix guides for common Windows and Wi-Fi problems
• Lab Asset Inventory — spreadsheet tracker of computers, licences and warranty dates for a college lab
• Ticketing System Setup — open-source helpdesk tool configured with categories and SLA rules

📜 काम आने वाले certifications

• ITIL 4 Foundation
• CompTIA A+
• Microsoft 365 Certified: Fundamentals
• Google IT Support Professional Certificate

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